We are closed For Thanksgiving and will reopen Monday, December 2. All orders received during this time will be made and shipped beginning December 2 in the order that they were received. We are closed For Thanksgiving and will reopen Monday, December 2. All orders received during this time will be made and shipped beginning December 2 in the order that they were received.

Shipping and Returns

R. Hanauer bow ties, ascots, and cummerbund sets are hand-made to order at our workshop in Fort Mill, SC. 

Need a Fabric Swatch?

If you are unsure about a color or design, or would like to see the cloth in person before placing an order, please email info@bowties.com with the style number and your mailing address. We will be happy to send you a free swatch.   

Domestic Shipping Times & Rates

R. Hanauer will typically make and ship your order within 2 business days of receipt. Your delivery time is determined by your location and the shipping method you choose.

We offer the following domestic shipping methods & rates:

  • USPS 1st Class (1-10 days):  $3 
  • USPS Priority (1-10 days):  $6 
  • UPS Ground (1-5 business days):  $15 
  • UPS 2nd Day (2 business days):  $25 
  • UPS Next Day (next business day) : $50
  • USPS Priority shipping is free for orders of $150 and up!   

International Shipping Times & Rates

  • UPS International (6-12 days):  $50 

*R. Hanauer is not responsible for additional taxes, duty, brokerage or customs fees. 

Returns, Exchanges & Refunds

  • Within 30 days of purchase, R. Hanauer will gladly accept the return of any unused, full-price item (provided it was purchased directly from R. Hanauer).
  • All returns will incur a 10% restocking fee.
  • Exchanges: While we do not accept direct exchanges, you may place a new order whenever you are ready, and we will issue a refund once your return is received.
  • There must be an original invoice or packing slip created by R. Hanauer enclosed with the returned product.
  • Outgoing shipping charges will not be credited and we do not provide return shipping labels. 
  • Returns are usually processed within one week of receiving them.
  • Refunds: Please be aware that it may take up to one full billing period for your refund to appear on your statement.
  • We cannot accept returns or exchanges of custom items, or items purchased from the "On Sale" page

 

Please return your item(s) to:
Customer Service
R. Hanauer Bow Ties
P.O. Box 1447
Fort Mill, SC 29716