We are closed July 3-11. All orders received during this time will be made and shipped beginning July 14 in the order they were received. We are closed July 3-11. All orders received during this time will be made and shipped beginning July 14 in the order they were received.

Shipping and Returns

R. Hanauer bow ties, ascots, and cummerbund sets are hand-made to order at our workshop in Fort Mill, SC. 

Need a Fabric Swatch?

If you are unsure about a color or design, or would like to see the cloth in person before placing an order, please email info@bowties.com with the style number and your mailing address. We will be happy to send you a free swatch. *US customers only  

Domestic Shipping Times & Rates

R. Hanauer will typically make and ship your order within 2 business days of receipt. Your delivery time is determined by your location and the shipping method you choose.

We offer the following domestic shipping methods & rates:

  • USPS 1st Class (1-10 days):  $3 
  • USPS Priority (1-10 days):  $6 
  • UPS Ground (1-5 business days):  $15 
  • UPS 2nd Day (2 business days):  $25 
  • UPS Next Day (next business day) : $50
  • USPS Priority shipping is free for orders of $150 and up!   

International Shipping Times & Rates

  • UPS International (6-12 days):  $50 

*R. Hanauer is not responsible for additional taxes, duty, brokerage or customs fees. 

Returns, Exchanges & Refunds

  • Within 30 days of purchase, R. Hanauer will gladly accept the return of any unused, full-price item (provided it was purchased directly from R. Hanauer).
  • All returns will incur a 10% restocking fee.
  • Exchanges: While we do not accept direct exchanges, you may place a new order whenever you are ready, and we will issue a refund once your return is received.
  • There must be an original invoice or packing slip created by R. Hanauer enclosed with the returned product.
  • Outgoing shipping charges will not be credited and we do not provide return shipping labels. 
  • Returns are usually processed within one week of receiving them.
  • Refunds: Please be aware that it may take up to one full billing period for your refund to appear on your statement.
  • We cannot accept returns or exchanges of custom items, or items purchased from the "On Sale" page

 

Please return your item(s) to:
Customer Service
R. Hanauer Bow Ties
P.O. Box 1447
Fort Mill, SC 29716